AI Receptionist for Real Estate Agencies

The problem

Property enquiries do not arrive during office hours.

Buyers browse after dinner. Renters apply at midnight. By the time someone returns the call on Monday, they have already booked an inspection elsewhere.

The first hour decides it

Portal enquiries go to several agencies at once. The one that replies first gets the inspection, and that is rarely the one replying on Monday morning.

Open-home weekends bury the phone

Your agents are standing in someone's lounge room, not answering calls. Every missed one is a buyer who was ready to turn up.

Property management drowns in email

Maintenance requests, lease questions, application chasing. All written, all urgent to the sender, none of it work an agent should be typing.

In your words

Helpful on the listing. Careful on the appraisal.

LexisGrid answers price guides, inspection times, land size, rental amounts, application requirements and what is included — all from information you control. It does not value property, does not promise an outcome, and does not speculate on what an offer might be accepted at.

Inspections booked, not noted. It offers genuinely free inspection times from the agent's live calendar and confirms on the spot, rather than promising a callback.

Buyers and renters qualified first. Budget, timeframe, finance status, whether they have inspected before — captured in the conversation and written to your CRM against the listing.

A hard line on appraisals. It never puts a figure on someone's own property. Appraisal requests are captured with the address and escalated to the agent who lists that area.

Email handled like a channel, not an inbox. Portal enquiries and maintenance email are answered in writing, in your tone, with the reply logged against the property.

A person going through property enquiries on a laptop early in the morning

Email · 10:12 pm Sunday

Hi, saw 14 Marsden St on realestate.com.au. Is the price guide still 720–760, and can I get through this week?

Yes, the guide is still $720,000–$760,000. There's an open home Wednesday 5:30–6:00 pm, or I can arrange a private inspection Thursday morning. Which suits?

Thursday morning. And what would you say my place in Kendall is worth? Might sell to buy this.

Thursday 10:00 am is booked in for 14 Marsden St. I can't put a figure on your Kendall property myself — I've passed the address to our Kendall agent, who will call you with a proper appraisal.

✓ Inspection booked · appraisal request routed to the listing agent, not guessed at

What it handles for you

What it takes off your agents.

The same six listing questions

Price guide, inspection times, land and floor size, rates, what's included, whether it's still available. Answered instantly from your listing data.

Inspection and appraisal bookings

Private inspections into the right agent's calendar, appraisal requests routed by suburb to whoever lists there.

Rental applications and maintenance

Application requirements, what to supply, where to lodge, and maintenance requests captured with the property, tenant and urgency.

After-hours portal enquiries

The ones that arrive at 10pm on a Sunday and currently sit unread until Monday, answered while the buyer is still looking.

✓ Live in days — we set it up ✓ Keeps your existing calendar & CRM ✓ No lock-in, cancel any time

Questions from principals

What agency principals ask us.

Will it give a property appraisal or price estimate?

No. That is configured as a hard guardrail. It answers the price guide you have published on a listing, but it will not value a caller's own property, will not estimate what an offer might be accepted at, and will not speculate on the market. Appraisal requests are captured with the address and escalated to the right agent.

Can it book into different agents' calendars?

Yes. Each agent's live calendar is read separately, so a private inspection is only offered at a time that agent is genuinely free, and the booking lands with them.

Does it work with our CRM and the portals?

It writes every enquiry to your existing CRM against the listing, with the full transcript. Portal enquiries that arrive by email are answered in the same way as web chat, so nothing sits unread.

How does it handle a tenant reporting something urgent?

You define what counts as urgent. Anything matching those rules is flagged immediately to your property manager rather than queued, and where you have configured it the tenant is given the after-hours trades number.

Can it answer questions about a property we have just listed?

As soon as the listing details are in the system, yes. It answers only from what you have given it, so a listing that is not loaded yet is escalated rather than guessed at.

Accounting & bookkeepingIntake handled through tax season. Tradies & constructionSite visits booked from the tools. All industriesEvery trade we are built for. Pricing$399/month, all in, no lock-in.

Every enquiry answered while the listing is still hot.