The next call is the next town over.
From Wauchope to Laurieton the enquiries keep arriving long after the doors close. Every one that waits until morning is a job somebody in Kempsey has already quoted.
Regional doesn't mean quieter. It means thinner.
In a capital city there is usually someone else to grab the phone. Here there often isn't — and a customer who can't reach you simply rings the next business up the highway.
Hiring someone isn't really the option
A part-time receptionist is around $4,000 a month, and in a town this size the people to fill that role are genuinely hard to find and harder to keep. Most owners here answer their own phone, or nobody does.
Your service radius is an hour wide
Port Macquarie to Kempsey to Laurieton is real driving. Knowing where the job actually is before it goes in the diary is the difference between a full day and a wasted one.
The season doubles your enquiries
Summer and the school holidays bring the visitors and the enquiry volume with them — at exactly the point in the year you are flat out and least able to pick up.
7:40pm on the Oxley. You're still driving home.
Someone in Laurieton has just found water under the hot water system and started ringing plumbers. You are on the highway with the radio on. LexisGrid picks up, works out that the job is inside your service area, checks whether it is urgent, and books it — before you have reached the roundabout.
It knows how far you'll travel. You set the service area once. A job in Kendall gets booked; a job in Coffs gets a polite no instead of a two-hour drive you'd have cancelled.
Urgent gets flagged, not diarised. A burst pipe doesn't get offered a slot on Thursday. It gets escalated to you, with the details already captured.
Local timezone, handled properly. "This Saturday" means the right Saturday, and "we open at 8" means 8 AEST — including through the daylight saving changeover.
Built for Mid North Coast service businesses.
LexisGrid is used by the businesses where an unanswered message is a lost job — and where the owner is usually out doing the work, not sitting beside the phone.
Serving: Port Macquarie · Wauchope · Laurieton · Camden Haven · Bonny Hills · Lake Cathie · Kempsey · Telegraph Point · Kendall · Comboyne · North Haven · Dunbogan and across the Mid North Coast of NSW.