Salon enquiries never arrive at a convenient moment.
They arrive mid-foil, mid-blow-dry, and at 9pm on a Sunday when someone decides they need their hair done before a wedding. Here's where the bookings actually leak out.
The chair always wins
You're mid-colour with gloves on. The phone rings, the DMs stack up, and by the time you look, three people have already booked somewhere else.
Instagram is your front desk now
Most salon enquiries start as a DM, not a call. Nobody's monitoring that inbox at 10pm, and DMs don't leave voicemails you can return.
Durations make booking hard
A cut is 30 minutes. A balayage with toner is closer to four hours. Anyone answering has to know the difference or the day falls apart.
It knows your service menu like a senior stylist does.
LexisGrid answers from your actual price list and service durations. It won't quote a number you don't charge, won't promise a treatment you don't offer, and won't drop a four-hour colour into a one-hour gap.
Real prices, every time. It quotes from the price list you control — update a colour price at 9am and it's quoting the new one by 9:01.
Correct durations, automatically. Service times come from your settings, so a full colour never gets squeezed into a cut-length gap.
Instagram and Messenger included. Where your clients actually message you, not just the website chat nobody uses.
Colour corrections get flagged. Anything sensitive or complex goes to you with the full conversation attached, not an improvised answer.
What it handles on a normal Saturday.
Answers the 9pm rush
The wedding-panic message, the "can you fit me in" text, the DM asking about extensions. All answered within seconds, with real availability.
Fills the gaps in your day
A late cancellation leaves an hour open. The next enquiry gets offered it automatically, instead of it sitting empty.
Captures the ones who aren't ready
Not everyone books on the spot. Their name, number and what they asked about lands in your CRM so you can follow up.
Never double-books the colour bowl
It reads the live calendar mid-conversation. Two people cannot book the same slot, because it checks before it offers.