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LexisGrid
Partner FAQ

What agencies ask before they start.

Joining

Who is the Founding Partner Program for?
Australian digital marketing and social media agencies that look after local businesses. Cohort One is limited to 12 agencies.
What does it cost to join?
A one-time founding licence of $999 ex GST, with a 90-day money-back guarantee.
Can businesses sign up with LexisGrid directly?
No. LexisGrid is sold only through agency partners, so we never compete with you for a client.
How do I get started?
Start your free trial. Your agency account is ready as soon as you confirm your email: set up your brand and add as many clients as you like in the 14 days. To keep going after that, the $999 founding licence makes it permanent. Questions first? Email sales@lexisgrid.com.
Where do I log in?
At lexisgrid.com/login, with your own email and password. Your clients sign in at the web address you set up for them, or from the branded sign-in link on your Clients tab.

Pricing and billing

Who sets the price?
You do, for everything: the monthly retainer, the setup fee and the per-branch rate for a franchise. Templates run $297 to $549 a month per client; $297 is the minimum.
How does the split work?
Two thirds of what you charge is yours, one third is ours, on retainers and setup fees alike. Charge $3,000 for a build and $1,000 of it is ours.
Who bills the client?
You do, from your portal: set up your plans, choose each client's plan and start billing when its trial ends. Invoices go to the client in your brand and you mark them paid. Each month we send you one invoice for our third, line by line.
Can I set my own plans?
Yes. Name them, price them and choose the call minutes and SMS each includes, and what extra minutes and SMS cost. Your portal shows our third and what you keep on each plan, and warns you when a plan includes more than our 300 and 300.
What usage is included?
Every client account includes 300 call minutes (phone and web together) and 300 SMS a month. Beyond that, calls are 50c a minute and SMS 10c, at cost. Chat, email and socials are never metered.

Your clients

Who owns the client and their data?
You own the relationship. The client owns its account and data: it can download everything or close its account at any time, and chooses how much you can do in it.
How do clients get started?
You add them with the owner's email, or they sign up through your own link. They get a login under your brand, build their AI from their website or a short form, test it and put it live. They have 14 days to try it; when they are ready, you choose their plan and start billing.
Can I see what my clients' AI is doing?
Yes. Your Overview shows every client's calls, leads and bookings and what needs a look, and Activity shows their conversations in one feed. A client can choose to share its figures only, and then you see counts, never its conversations.
Can I add franchises and multi-location businesses?
Yes. Add the franchise as a head office, then each branch. Every branch has its own number and AI, head office sees the network's figures without seeing customers, and you price each branch.
Will my clients see the LexisGrid name?
Not day to day: their dashboard, sign-in page, emails, demo pages and the app inside GoHighLevel carry your brand, and they can sign in at your own web address. The app's listing in the GoHighLevel marketplace stays LexisGrid.
Do my clients need GoHighLevel?
Each client gets a GoHighLevel sub-account as part of their account, with the pipeline and calendar the AI uses already set up.

The product

Will it make things up?
No. It answers only from the client's own details. If something isn't there, it says so and offers a follow-up, and it admits to being an AI whenever asked.
What happens when a caller needs a real person?
It puts them through to the right person or number, or flags the conversation for the owner with everything attached.
Do I manage phone numbers, Vapi or Twilio?
No. Numbers, voice AI and infrastructure are ours to run.
Cohort One · 12 founding spots · Australia first

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Questions first? Email sales@lexisgrid.com or ring Lexi on 0495 098 999. Already a partner? Log in.