Answers instantly — with your answers
Every reply comes from the business profile you control: your services, your prices, your hours, your policies. Not generic filler, and never a guess.
- Responds in seconds, any hour, any day
- Quotes real prices and durations for your services
- If it doesn't know, it says so — and offers a follow-up from you
- Remembers the conversation, so customers never repeat themselves
Books real appointments, not "requests"
LexisGrid reads your live calendar mid-conversation and only ever offers times that are genuinely open. When the customer picks one, it's booked — confirmed, on your calendar, reminder scheduled.
- Live availability pulled from your actual calendar
- No double-bookings, ever
- Knows service durations, so a 3-hour colour never lands in a 1-hour gap
- Confirmation and reminder sent to the customer automatically
Booked by LexisGrid · reminder scheduled Fri 1:15 pm
Captures every lead into your CRM pipeline
Names, numbers, what they want, when they want it — pulled from the conversation and written straight into your CRM. Each lead moves through your pipeline automatically as the conversation progresses.
- Contact details captured without a single form
- A running summary saved against every customer record
- Leads advance through the full journey: new → contacted → qualified → booked → quoted → won
- Quotes tracked too — leads waiting on a price never go quiet
- Nothing depends on anyone remembering to write it down
An owner dashboard that proves its worth
One page shows exactly what your receptionist did: conversations handled, leads captured, appointments booked — this week and all-time — plus your whole pipeline as a funnel, from first message to won job. Anything needing a human sits flagged at the top, so your first coffee comes with a to-do list, not a mystery.
- Conversations, replies, leads and bookings at a glance
- Your full pipeline as a funnel — see exactly where every lead sits
- "Action needed" list — leads waiting on a call-back or a quote, details one tap away
- Recent activity with names and timestamps
- Your data only — every business is completely separate
A knowledge base you control — and can test
Your receptionist's brain is a simple settings page: services, prices, hours, FAQs, and the things it must never say. Change anything and it answers with the update immediately. Then test it yourself in a private chat before any customer sees it.
- Edit prices, services and hours yourself — no developer needed
- Add the questions you get every day, with your preferred answers
- Set guardrails: what's out of scope, what gets handed to you
- Private test chat — ask it anything, see exactly how it replies
Every channel. Including the phone.
Website chat, SMS, Facebook Messenger, Instagram DM — and actual phone calls, answered in a natural voice that checks your calendar mid-call and books on the spot. Every conversation, from every channel, lands in the same inbox with the same follow-through.
- Phone calls answered in a natural, friendly voice
- Full call transcript and summary saved next to your text conversations
- Same brain everywhere — update your info once, every channel knows
- Customers can start on Instagram and finish on the phone seamlessly
You decide who answers, and when
Some owners want every call answered for them. Others want first refusal, and only need cover for the ones they miss. Both are a setting, not a different product — and you can change your mind whenever you like.
- Let the AI answer everything, from the very first ring
- Or have your own phone ring first, for as long as you choose — the AI only picks up if you don't
- Or keep the number you already advertise and send us only the calls you miss
- Mid-call, it can put someone straight through to you the moment they ask for a person
- No new number required, and nothing locked in at setup
Knows when a human should take over
Confidence without care is a liability. LexisGrid is built to recognise its limits: complex jobs, sensitive situations, anything outside its brief — flagged to you immediately instead of improvised.
- Politely declines out-of-scope requests you've defined
- Flags "wants to talk to a human" the moment it's asked
- Never invents prices, promises or policies
- Full conversation log, so you always have the context
You open up already ahead.
Bookings taken, leads captured, follow-ups queued — all before you unlocked the door. The only thing waiting for you is the short list of people who genuinely need a human.