One number. Every caller to the right place.
Seven routing options your clients choose from and change themselves, from their own dashboard. No phone system to install, no keypad menus, and every call counted.
Pick an option. Watch a call go through it.
An example client: Harbour Plumbing & Electrical, with two branches, an accounts team, an on-call plumber and an owner who likes to answer when he can. The rules are the ones every LexisGrid account follows.
Choose a routing option to start the call.
Lexi can only reach the people and places on this list. It never dials a number a caller reads out.
Set up the way each client actually runs.
Each is a setting, not a separate product. Your clients mix them and change them whenever they like.
Lexi answers every call
Picks up from the first ring, any hour. Answers from the client's own prices and policies, books into the live calendar and takes every caller's details.
- Best for
- Solo operators, busy trades, high-volume clinics
- Why it matters
- No call goes to voicemail, and the owner is never interrupted mid-job
Owner's phone first, Lexi as backup
Calls ring the owner's mobile first, for as long as they choose. If they're busy, Lexi answers and books it, or takes the details for a call back.
- Best for
- Owners who like to answer personally
- Why it matters
- They get first dibs, and a missed call still gets answered
After hours and weekends
The team answers during the day. Every call nobody gets to, and every call after closing, goes to Lexi, who knows the hours and says when they're back.
- Best for
- Allied health, salons, professional services
- Why it matters
- Leads captured around the clock, without call-centre fees
Urgent triage and escalation
The client says what counts as urgent. Those callers go straight to the on-call phone; routine jobs are booked; anything for the owner lands on their Needs you list with an alert.
- Best for
- Plumbers, electricians, property managers
- Why it matters
- The emergency reaches someone now, not in the morning
Ask for it by name, no "press 1"
Callers just say what they need: "accounts", "Sarah", "the Penrith store". Lexi checks which one they mean, confirms and connects them.
- Best for
- Multi-department businesses
- Why it matters
- A modern caller experience with no keypad menus
VIP and priority callers Coming soon
Key clients, family and friends go straight to the owner's phone. Everyone else is looked after by Lexi.
- Best for
- B2B firms, consultants, commercial agencies
- Why it matters
- The most important callers never wait
Multi-location and head office switchboard
One number on all the marketing. Lexi routes each caller to the branch, team or person they need, checks it's open, and head office sees every location on one screen.
- Best for
- Franchises, multi-location practices, regional chains
- Why it matters
- Simple marketing, every caller handled locally, one view of the network
A caller never ends up in the wrong place, or on hold to nobody.
- Connects only to the people and places the client lists, never to a number someone reads out
- Checks a destination is open before ringing it; if it's closed, says so and takes a message
- Confirms where it's putting someone before it connects them
- If nobody picks up, the caller comes back to Lexi, not to voicemail or dead air
- Won't ring the owner again straight after they've just missed that caller
- A call from a website can't be transferred, so Lexi takes details for a call back
A franchise's whole network on one screen.
Every location's calls, chats, missed calls recovered, leads and bookings, with the same figures each branch sees for itself.
- Calls put through by head office are counted once, not twice
- Shows how many calls each team answered and how many went to Lexi
- Counts only: head office never sees a branch's customers or conversations