Will it make things up or promise something we don't offer?
No — this is the core of how LexisGrid is built. It only answers from the business profile you give it: your services, prices, hours and policies. If something isn't in there, it says it doesn't have that detail and offers to have you follow up. You can also set explicit guardrails ("we don't do X") and it will politely decline those requests every time.
What happens when a customer needs a real person?
It hands over. The moment a customer asks for a human — or raises something complex or sensitive — the conversation is flagged to the top of your dashboard as "needs you," with the full conversation attached so you have all the context. The AI assists; you stay in charge.
Does it sound like a robot?
Judge for yourself on the demo — but no. In text it reads like a warm, professional front-desk person: short, natural replies, no corporate filler. On the phone it speaks in a natural voice, handles interruptions, and checks your calendar mid-call. Most customers simply experience "wow, they answered straight away."
How long does setup take?
Days, not months. We connect your calendar, CRM and channels for you. Your part is teaching it your business — services, prices, hours, common questions — which takes about twenty minutes on a simple settings page. Then you test it privately before it talks to a single customer.
Which channels does it cover?
Website chat, SMS, Facebook Messenger, Instagram DM and phone calls (on the Voice plan). Every conversation lands in the same inbox and gets the same follow-through: answered, captured, booked. Update your information once and every channel knows it.
Are the bookings real, or just "requests"?
Real. It reads your live calendar during the conversation and only offers times that are actually open, accounting for service durations. When the customer picks one, the appointment is created on your calendar, confirmed to the customer, and a reminder is scheduled. No double-bookings.
Can I change prices and services myself?
Yes — that's the point of the knowledge base. Change a price at 9:00 and it quotes the new price at 9:01. You can add services, update hours, edit FAQs and adjust guardrails from a simple settings page, then check the result instantly in your private test chat. No developer, no support ticket.
Where does my data go? Can other businesses see it?
Never. Every business runs completely separately — your customer conversations, prices and pipeline are isolated to your account. Full transcripts and summaries are stored against your own customer records in your CRM, so everything the AI does is visible to you and nothing happens out of sight. See our
privacy policy for the details.
What if I already have a receptionist?
Then LexisGrid is their favourite colleague. It takes the 2 am messages, the Sunday Instagram DMs, and the four simultaneous enquiries during the lunch rush — and your team keeps the conversations that genuinely need a person. Nothing gets missed while they're with a customer, on a break, or asleep.
Is there a lock-in contract?
No. Plans are monthly and you can cancel any time. We'd rather keep you with results than with paperwork — the dashboard makes it very easy to see whether it's earning its keep.
What kinds of businesses does it suit?
Any local business where a missed enquiry means a lost job: salons and beauty, trades and construction, clinics, studios, and services with appointments or quotes. If your customers message at all hours and expect fast answers, it fits.
How do I know it's actually working?
The dashboard shows you: conversations handled, leads captured, appointments booked — this week and all-time, with names and timestamps — plus your whole pipeline drawn as a funnel, so you can see exactly where every lead sits between first message and won job. It's your ROI page. If the numbers don't justify the plan, you'll see that too — we're comfortable with that trade.